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Bob Phibbs, the Retail Doctor

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I know that retail tweets can be snore-inducing. Rather than curse the dark, let's light a candle!

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Read My Latest Blog Posts

It’s probably the most common question retailers ask, “How can I get my salespeople to close a sale?” There are scads of sales books written, thousands of selling phrases to tie-down a customer, and hundreds of approaches out there to Continue reading Selling Skills: How To Close A Retail Sale...Read More
Hiring is always tough for a retail store. As the economy improves, every retailer should look at upgrading their employees. That means hiring smarter employees as well as cutting out dead wood. The trouble is, the odds of hiring a keeper are Continue reading Hiring Smarter: Creating Music in...Read More
There are many marketing articles written about how to get more fans on Facebook, and how to get more likes. This isn’t one of them… This is a post on how to get your Facebook fans to actually read your Continue reading The Secret of Getting More From Your Facebook Fan Page »
A retail salesperson asked me, “Is working retail bad for your health?” My quick answer, was to say “no.” I mean, a salesperson in retail is not like a salesperson selling door-to-door or selling tin siding… However, as a retail Continue reading Is Working Retail Bad...Read More
Have you ever gone to a store and purchased paint, only to discover when you get home that you have no brush? That’s kind of what it’s like with many retailers’ training programs… They may have had an outside company Continue reading Retailers: The Most Important Person You Forget In Your...Read More